Effective Date: 4 June 2026
This Privacy Policy explains how Insider Experience Sports LLC (Insider Experience, we, us, our) collects, uses, discloses, stores, and protects personal information when individuals visit www.insidersports.com.au, make an enquiry, join a waitlist, purchase or participate in ticket, travel, hospitality, or event-related products and services, or otherwise interact with the business.
Insider Experience Sports LLC is the primary contracting entity for guest bookings and related services. Personal information may also be handled by affiliated personnel, contractors, or service providers in Australia and other jurisdictions in connection with sales, marketing, customer support, event operations, and service delivery.
This Privacy Policy is intended to reflect applicable privacy and data protection obligations, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) where applicable, and relevant U.S. federal and state privacy requirements that apply to published privacy notices, consumer rights, data handling, vendor management, and website disclosures.
This Privacy Policy applies to personal information collected through the website, through direct communications, through bookings and event operations, and through interactions with partners, service providers, and group organizers involved in delivering services.
This Privacy Policy applies only to the extent required by applicable law, including where legal thresholds, territorial scope, and business activities make a specific law relevant to the business.
The business may collect personal information that is reasonably necessary to operate the website, respond to enquiries, manage bookings, deliver hospitality and travel-related services, process payments, administer guest experiences, and comply with legal obligations.
This information may include:
- name, email address, phone number, postal address, billing address, and company details
- booking, itinerary, guest, ticketing, hospitality, accommodation, transport, and event participation details
- identification information where reasonably required for travel, venue access, fraud prevention, or compliance purposes, such as passport or driver licence details
- payment and transaction details, including payment status and limited payment-related information provided through payment processors
- preferences and service requirements, including dietary, accessibility, or other support needs
- communications, enquiry history, survey responses, and marketing preferences
- technical and website usage information such as IP address, browser type, device information, pages viewed, and cookie or analytics data
- profile or inference information derived from booking activity, website interactions, and customer preferences for service personalization, internal analytics, and marketing performance measurement
Where information is provided about another person, the person providing that information must have authority to do so and must have made the individual aware of this Privacy Policy.
3. How Information Is Collected
Personal information may be collected directly from the individual, through website forms, from group organizers or corporate buyers, from referral or fulfillment partners, from event operators or rights-holders, and from service providers involved in payments, analytics, communications, ticketing, hospitality, travel, or operations.
The website may also use cookies and similar technologies to support functionality, security, analytics, advertising measurement, and service improvement. Cookie settings can generally be managed through browser controls, although some site functionality may be affected if cookies are disabled.
At this time, the website does not respond to browser “Do Not Track” signals.
Personal information may be used to:
- respond to enquiries and manage registrations, waitlists, quotes, and bookings
- administer ticket, hospitality, travel, accommodation, and event-related services
- manage guest lists, seating, table plans, access, accreditation, and operational logistics
- process payments, refunds, fraud checks, and account reconciliation
- communicate important updates, itinerary changes, service notices, and support information
- improve the website, customer experience, event delivery, and internal operations
- personalise communications, offers, and website experiences based on preferences, interactions, and booking history
- measure advertising effectiveness and manage audience segmentation where digital marketing tools are used
- send marketing communications where permitted by law and consistent with the recipient’s preferences
- meet legal, regulatory, accounting, risk-management, and enforcement obligations
Personal information may be disclosed where reasonably necessary to operate the business and deliver services, including to venues, event operators, rights-holders, hospitality partners, fulfillment providers, hotels, transport providers, ticketing systems, caterers, staffing providers, technology vendors, professional advisers, insurers, group organizers, and regulators or law enforcement where required or permitted by law.
Personal information may also be disclosed to payment processors, including Flywire, for transaction processing, payment administration, reconciliation, and fraud-prevention functions.
The business does not sell personal information for money, does not buy marketing lists, and does not share customer lists with partners or third parties so they can market directly to individuals.
If any disclosure is treated as a sale, sharing, or similar regulated disclosure under applicable U.S. state privacy law, applicable rights and opt-out processes will be honored to the extent required by law.
The business may use cookies, pixels, analytics tools, social media tools, and similar technologies to understand website usage, measure campaign effectiveness, build audience segments, and support relevant advertising on digital platforms.
These tools may involve the collection or disclosure of identifiers, device data, online activity information, or hashed contact information to advertising, analytics, or social media providers acting on the business’s behalf.
Individuals can manage cookies through browser settings and, where applicable, through consent or preference tools made available on the website.
Because services may involve international operations, personal information may be stored, accessed, or processed in the United States, Australia, and other countries where service providers, cloud vendors, event operators, venues, or suppliers operate.
Reasonable steps are taken to ensure that overseas recipients handle personal information in a manner consistent with applicable legal obligations, including through contractual protections and vendor controls where appropriate. Privacy protections in other jurisdictions may differ from those in Australia or the individual’s place of residence.
Payments may be processed through third-party payment service providers, including Flywire. Payment information submitted for transaction processing is handled in accordance with the applicable payment provider’s systems and terms, and full payment card details are not stored by the business except to the extent strictly necessary and lawfully permitted.
Reasonable technical, administrative, and organisational measures are used to protect personal information against misuse, loss, unauthorized access, modification, and disclosure. These measures may include access controls, role-based restrictions, vendor oversight, secure transmission, and internal process controls.
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking administration, dispute resolution, legal compliance, accounting, fraud prevention, and business recordkeeping, after which it may be deleted, anonymized, or de-identified where appropriate.
Subject to applicable law, individuals may request access to personal information, request correction of inaccurate information, request deletion of certain information, opt out of direct marketing, and make a privacy complaint or data request.
Additional rights may apply to residents of certain U.S. states, including rights relating to access, correction, deletion, portability, opt-out of certain disclosures, targeted advertising, or profiling, where those laws apply.
Requests may be submitted to info@insiderexperience.com. Identity verification may be required before a request is completed.
For Australian privacy complaints, unresolved matters may be referred to the Office of the Australian Information Commissioner.
Marketing communications may be sent about events, packages, experiences, offers, and related services where permitted by law or where consent has been provided. Recipients may unsubscribe at any time using the unsubscribe mechanism in the message or by contacting info@insiderexperience.com.
Service and transaction-related communications are not marketing and may still be sent where necessary to administer an enquiry, booking, or purchased service.
If SMS or text messaging is used in connection with bookings, event updates, or marketing, individuals may opt out using the instructions provided in the message or by contacting info@insiderexperience.com.
The services are generally intended for adults and business buyers. Personal information is not knowingly collected directly from children without appropriate authorization from a parent or guardian where required by law.
If all or part of the business is sold, merged, reorganised, transferred, or otherwise involved in a corporate transaction, personal information may be disclosed to actual or prospective purchasers, investors, lenders, advisers, or successor entities, subject to appropriate confidentiality and legal protections.
14. Third-Party Sites and Services
The website may contain links to third-party websites, platforms, booking tools, payment pages, or services that are not operated by the business. The business is not responsible for the privacy practices, content, or security of those third-party services, and individuals should review the applicable privacy policies of those providers.
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies, California residents may have rights that include the right to know or access personal information, correct inaccurate personal information, delete personal information, and obtain information about categories of personal information collected, sources, purposes of use, and categories of third parties to whom information is disclosed.
California residents may also have the right to opt out of the sale or sharing of personal information and the right to limit the use and disclosure of sensitive personal information in certain circumstances.
California residents have the right not to receive discriminatory treatment for exercising applicable privacy rights.
Nevada law requires certain operators of commercial websites or online services to provide a privacy notice and a designated method for consumers to submit verified requests directing the operator not to sell certain covered information.
Nevada consumers who wish to submit such a request may contact info@insiderexperience.com. Requests will be reviewed and handled in accordance with applicable Nevada law.
If the Tennessee Information Protection Act applies, Tennessee residents may have rights that include confirming whether personal information is being processed, accessing personal information, correcting inaccuracies, deleting personal information, obtaining a portable copy of certain personal information, and opting out of certain processing activities such as targeted advertising, certain sales of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects.
Where required by Tennessee law, reasonable administrative, technical, and physical data security practices will be maintained and data protection assessments will be conducted for covered high-risk processing activities.
Where required by applicable law, individuals whose privacy requests are denied may have the right to appeal that decision by contacting info@insiderexperience.com and stating that the submission is an appeal of a privacy rights request decision.
19. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in law, regulation, enforcement guidance, or business practices. The current version will be made available on the website with its effective date. Material changes will be communicated in a manner consistent with applicable law.
Privacy, data requests, and complaints should be directed to:
Insider Experience Sports LLC
Email: info@insiderexperience.com